Privacy Policy

Last updated: 11 October 2026.

Ledgard is operated by Ashmont Pinnacle Advisory FZ-LLC, licence no. 47036759 and registration no. 0000004095797, Ras Al Khaimah Economic Zone, United Arab Emirates. In this policy, "we" and "us" mean that company. We decide what information is collected through Ledgard and why, and we are responsible for it. This page explains what we collect and how we use it.

Ledgard provides due-diligence reports on Dubai property.

Information we collect

When you create an account we collect your email address and an authentication credential. When you generate a report we store the property details you submit and the report we generate for you.

If you sign in with Google, Google shares your name, email address and profile picture with us so that we can create and recognise your account. We never receive your Google password.

How we use it

We use your information to authenticate you, generate reports on your request, keep a history of your past reports, and communicate with you about the service. We do not sell your personal information.

Payments

Payments are taken by Stripe on its own secure checkout page. We never see or store your full card number. Stripe tells us that a payment succeeded, what was bought and the email address used, so that we can add the reports or membership to your account. Stripe handles your card details under its own privacy policy.

Cookies and measuring visits

We do not use advertising or tracking cookies. Your sign-in and your language choice are kept in your browser so that the site remembers them, and inside your account a small cookie remembers whether the side menu is open.

We count visits with Cloudflare Web Analytics. It sets no cookies, does not identify you and does not follow you to other sites. It tells us only which pages are read, how fast they load and, broadly, where visitors come from.

Emails you ask for

If you request an area snapshot or subscribe to the monthly briefing, we store the email address you give us and use it only to send you what you asked for. Our email provider processes it on our instructions and every briefing carries an unsubscribe link. You can unsubscribe or ask us to delete the address at any time.

Enquiries from our adverts

If you completed an enquiry form on one of our adverts on Facebook or Instagram, the answers you gave are passed to us so that we can reply to you. That usually means your name, email address, telephone number and any question the advert asked. We also receive a reference for the advert and the form that produced your enquiry.

A short suggested reply and a rating of how ready to proceed the enquiry appears are then produced automatically, using an artificial intelligence service provided by Anthropic. Your answers are sent to that service so the text can be produced, and they are not used to train models. The rating only helps us decide who to contact first. It is not a credit assessment, it is not shared outside our business, and no decision affecting your legal position is made automatically. A person decides whether and how to contact you.

Enquiry records are held in our own database and are deleted within ninety days of the enquiry closing, unless the law requires us to keep them longer.

The website assistant

Our website has an assistant you can speak or type to. It is provided by ElevenLabs. When you use it, what you type, and your voice if you speak, are sent to ElevenLabs and to the artificial intelligence service that writes the replies, so that the assistant can answer you.

Conversations are recorded and stored by ElevenLabs, and we can read them to check the quality of the answers. The assistant asks you to accept this before you start. If you do not want your conversation recorded, please do not use the assistant. Please do not share passport details, card numbers or other sensitive information with it. You can ask us to delete a conversation at any time.

We use trusted providers for hosting, database, authentication, payments, email delivery and visit counting, for the website assistant, and for the automatic drafting described above. Meta collects any enquiry form you complete on Facebook or Instagram before passing it to us. These providers process data only on our instructions.

Your choices

You may request deletion of your account and stored reports at any time by emailing contact@ledgard.app.

Contact

Questions about this policy: contact@ledgard.app.